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Wynn Las Vegas is the world's most expensive casino resort, costing $2.7B to design and build. At 2,716 rooms, that brings the per-room cost to about $1,000,000.
So, after all the money, the hype and the hoopla, how does the place stack up?
My expectations were extremely high. Did Steve Wynn deliver? Yes.
Here is my take on what I saw. It's pretty long, bear with me.
Lobby, Lounges and Public Areas
I think that most people who walk through Wynn Las Vegas will be reminded of Bellagio. Similar features include a large 'garden' area, marble used everywhere, water and even the same typeface used in the signage.
Compared to the lobby at Bellagio, Wynn's check-in area is simple. While it does feature a great view of the lake below, the Dale Chihuly piece at Bellagio is not replicated in any form at Wynn Las Vegas.
There are two garden areas between the main valet and the shopping area that are reminiscent of Bellagio.
The color and floral patterns are repeated throughout the resorts floors, as you can see here in this mosaic:
Between the two garden areas is one of two lounges, Parasol Up. Parasol Down is located at the bottom of a pair of escalators that lead to a patio over the lake. We had drinks at both locations and I was excited to learn that they use real fruit juice in their cocktails, freshly squeezed. 'Up' reminds me a bit of the Fontana Lounge at Bellagio in that they have live entertainment nightly. 'Down' features most of its seating outside in front of the Lake of Dreams.
Wynn wisely didn't attempt to duplicate the scale of the Fountains of Bellagio at Wynn Las Vegas. There is a small water feature in the Lake of Dreams - at night there is a multimedia light show and the lake changes color. I was a bit skeptical about this before I saw it but I can say that it is pretty cool. The colors are very deep and rich - they did a good job executing on this one.
The area right above Parasol Down was clogged with people every time I walked by... If you don't want to brave the crowds you have other options for a quick drink. Near the casino cage is the 'B Bar' (B is for baccarat). It's all sit-down, waitress service but it is a nice place to watch the action. There is a bar at Corsa Cucina that opens on the casino floor as well. Sugar and Ice, which I thought might have been a bar located in the shopping area is in fact a coffee/espresso outlet instead.
One of the things that really impressed me about the public areas was the details. The wallpaper is an incredible textured brown. The furnishings and plants are different all over.
How are the bathrooms? One neat feature is the trough like marble sinks instead of individual spots.
I could go on about the public areas for hours. I recommend you take a look at all of the photos to get a good feel for the place.
Casino and Sportsbook
This is Las Vegas, right? Wynn features a 100,000+ square foot casino with many of the standard games as well as a few new ones.
First off, let's talk about the look. To put it simply, imagine the casino at The Mirage and then add in some of the stylings from Bellagio and you have an idea of what it looks like. The table games are located all along the outsides of the aisles through the casino.
Wynn's slot club is called the 'Red Card' and when you check in to the resort you are automatically enrolled but non guests can also get the card. All the slots are new and state of the art, including small LCD screens that let you play a special bonus bingo game if your card is inserted.
I did see some 9/6 $1 VP but not a lot of machines had fantastic pay tables. Regarding table games, they do have some 6:5 blackjack and they do use continuous shufflers on many games.
The casino was a lot of fun to play in and the craps pit we hung out at was staffed by a great crew. I've long thought TI had some of the best dealers but I can see a lot of them have moved over to Wynn Las Vegas - in fact, there were dealers I recognized from all over town!
I don't play poker but I did give the room a look - pretty much what you would expect. 27 tables, nice digs, etc...
The sportsbook reminded me of a cross between The Mirage and Bellagio, with each seat featuring an LCD TV as well as giant screens.
Pool
For many, the pool is one of the most important parts of the Vegas experience. Wynn's pools are European looking, as at Bellagio. Wynn's pool is also much better designed than the pool at Bellagio.
First off, Suite Tower guests have two pools all to themselves. This pool includes a casino where you can play some blackjack. It's also just great looking. I'm not a pool guy but this was a spot I could see myself hanging out.
Some folks were worried that the hotel tower would shade the pool area. I checked several times during the day and good sun was to be had every time.
Restaurants
Wynn Las Vegas has so many interesting restaurants to try and I can't wait to head back and try some more! Here's a breakdown of what we ate this time...
All of the food we tried at Wynn Las Vegas was either great or fantastic. I look forward to trying Alex, Okada and Daniel Boloud on my next trip out there.
Rooms
By now anyone interested in Wynn Las Vegas has seen many pictures of the rooms. We were in the 'Suite Tower', which basically just means you get to use separate check-in and have access to the restaurant Tableau.
The first thing you notice about the room is that the ceilings are very high and the windows are huge. One thing that is nice is that the bed faces those windows - you get a great view.
The hotel is very high-tech - the TVs are all LCD HDTVs, the phones are IP based and feature all sorts of information about the property on a large LCD screen.
The beds are to die for - and if you really like it, they will sell it to you.
The bathrooms are well setup and include a TV visible from the bathtub. The included products are from Desert Bambu and seem very high quality.
Overall, the rooms are very comfortable. Things are where you expect them to be. Everything I needed, I found in the room.
I think it is the best standard room in Las Vegas... Yes, better than the Venetian. I'm not comparing the standard room to THEHotel since it's an all-suite hotel. Wynn's rooms just feel great.
Spa
The Spa is located on the second floor of the hotel tower and in many respects, is similar to all of the other 'nice' spas in town. There were a couple of design features I haven't seen in other setups, mainly glass ceilings and natural light in many of the rooms. Beyond that, it is exactly what you would expect in a high end hotel.
Shopping
The Wynn Esplanade is located at the South corner of the hotel and is where the bulk of the shops are located. Most of the retail offerings are very high end. Think Dior, Chanel, Cartier, and more to get an idea... It's Bellagio type shopping.
Beyond that, the resort sells Wynn branded everything, from mugs to pens to shirts to chocolate. Honestly, everything is for sale.
Service
The service was mostly excellent. The few places I saw some problems could easily be chalked up to opening jitters.
Employees were friendly and willing to help. I did have some long hold times on the phone when talking to the concierge.
How Does it "Feel"?
To me this is the real measure of the property.
Before I visited Wynn Las Vegas, my favorite property was The Mirage. Even though the Bellagio was snazzier, there is a certain magic to The Mirage that I didn't think was captured at Bellagio.
That magic has been captured at Wynn Las Vegas and it has been expanded. I can honestly say that I think Wynn delivers the best luxury experience in Las Vegas at this point. If you can afford it, Wynn Las Vegas has a lot to offer.
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So, those are my thoughts based on my first visit. I'll be back on property tomorrow, though this time not as a guest.
If you have any questions, feel free to post them below.
Wynn Las Vegas at RateVegas.com
Comments
Thanks for the good write-up! I'm glad the property met your expectations. I'll be staying there as a guest in June, and the only thing I'm apprehensive about is seeing LeReve, due to the mixed reviews so far. Hopefully they'll have had ironed out some things by that time.
Thanks Hunter,I will be at the mirage in june and will be checking out the Wynn las vegas. Can't wait. Do you expect the prices to go down sometime? Thanks for keeping us updated.
One question about the pools.
Are they accessed through the casino or is it possible for guests to get to the pools without passing through the public areas of the resort?
If you are in the 'Tower Suites' you do not have to go through the casino. If you are in the standard, 'Resort Tower' you have to cross a hallway to reach the pool elevator but it is not a significant distance.
Great write up Hunter! Can't wait to get there. Are the seperate check-in and resturant the only perks of the suite tower? Do they check keys to restrict the two pools to suite guests?
The keys do restrict access to the two upper pools, yes.
first of all, thank you for the informative review.
i have booked a tower suite for the end of june. aside from the separate check-in and private pools, what other advantages will i have? do you think it is worth an extra $90 a night?
Did you get a chance to check out any suites?
My wife is claustrophobic and doesn't mind paying a premium to get the space she wants, which in Vegas is a penthouse suite at Bellagio or a "Prima" suite or better at Venetian. The last year or so we've gotten to be Bellagio loyalists, and nothing I've seen so far makes me think we'll be abandoning it for Wynn on a regular basis.
I'm looking forward to checking out the public areas though, probably in July.
Mike
Don't apologize for the length of your review, Hunter. Most of us are here precisely because we crave the details. All of your info and insight is appreciated. -----
Yes, there are 'gardens' areas at both Wynn and at the Bellagio (the fodder for many comparisons since the new Wynn property has opened). However, I believe the way that the gardens at Wynn are integrated into the overall floorplan of the resort is superior to the Bellagio. To travel from the main entrance of Wynn to the Esplanade shoppes, or to go from the casino to the high-end restaurants along the lake, you traverse the garden feature. In this way Wynn's gardens are a buffer between the gaming area and the other public areas (shops and restaurants), where some visitors may want to come and spend time without the distraction of casino clatter.
The Bellagio gardens do not possess the centrality nor the utility of the gardens at Wynn.
How difficult is it to get dinner reservatiosns? I called 3 weeks in advance for a reservation at SW steakhouse and was told the restaurant was already booked for the month.
i was wondering why you didn't respond to my post. please e-mail me and let me know
Just back from some more time at Wynn Las Vegas...
I think the tower suite service is worth it. You just get treated better, and to me, along with the other stuff, it is worth it.
I saw a Salon Suite and I was immediately sure it was where I wanted to stay next time. They are great looking.
I booked our restaurants about 4 weeks in advance - they are filling up very fast.
My wife posted the following about her experience at the Spa and Salon:
Overall the spa/salon is an amazing experience. There are only a few things I would personaly change. The salon was able to sqeeze me in for a manicure/pedicure within 15 minutes, and the staff was incredible. I got the best french I've ever had from Vince, and a very relaxing pedicure from Susan. There is NOTHING negative to say about the Salon. The next day, I got an 80 min massage in the spa. The setting is absolutely amazing, It makes me feel relaxed just thinking about it! The massage by Richard was great if you are looking for pure relaxation, though next time I may go for a deep tissue... The spa is set on a floor that actually allows for large circular sky-lights that let in natural light, which is a welcomed stranger in such a large hotel. Overall it was a clean setting based on marble, dark woods and green living bamboo, very zen, if you're into that stuff... There were only a few shortcomings: 1) The sandals given are only in small, medium & large and if you're someone like me, the med. is too small, and the large is too big. 2) There are no magazines in the lounge! and one can only take so much pointless naked-lady conversation over-hearing before it gets totally boring. 3) Amazingly, there are very few hooks for towells/bathrobes! Absolutely none were in my shower, and the walls/doors were so high it took quite an effort to throw them over the door. 4) You had to ask an attendant for water/beverages, instead of being able to pick up your own like Canyon Ranch at the Venetian. 5) Ok, I know i'm getting picky, but I've come to really enjoy the ice packs for the steam room/sauna at other spas, and couldn't find them here... Aside from these, it was an incredible experience, and I will be back. Definitely.
I should have asked this before you went there. How are the workout facilities? The Wynn web site doesn't even mention their gym or personal training services.
That was a real weak spot at Bellagio that's been fixed with the Spa Tower. The original gym was kind of dark, not so well equipped, and on the small side for a hotel that size. Now I'd rate it equal to Canyon Ranch at the Venetian, which used to be the one superior facility there.
Personally I don't care about spa services, but a couple of my wife's favorite massage therapists from Bellagio apparently were stolen away by Wynn. No doubt the spa must be top notch.
Mike
The gym is nice, well lit and well equipped. Much more like the Spa Tower than Bellagio's original facility.
do you have to arrive at the pool early to get a good spot?
Just like all other Las Vegas hotels, yes, the pool gets crowded. This is less of a problem with the Tower Suites pools but still applies.
I've gotten through all the photos, and they make me want to switch from Bellagio. I'll make reservations for June.
The white outside Street Lights don't look like a Wynn touch, but nothing will ever measure up to the exterior ground lighting at Mirage, imo.
The Poker Room looks very small and crowded in the photo. Did Steve plan it properly?
Well first of all thanks for all the photos posted on flickr. But i have to say after 5 years Wynn Las Vegas is shit. Bellagio several times better. I think Steve Wynn should just stop building luxurious hotels in Las Vegas, they're all going to end up looking mostly like Bellagio or Mirage, except worse. For the money I recommend that people go to Bellagio, its a little cheaper and you get a lot more out of it (fountains of Bellagio, Jean Philippe Patisserie, etc...)
Hunter:
Thanks for all the responses. Looks like we'll be experiencing the hotel first hand in October, with a chance to see the public areas in July while we're at the Bellagio.
Booking hotel rooms today was kind of interesting. My wife is going to be at a conference at the Venetian in October, so we checked suite prices at Wynn and the Venetian. Wynn is hideously expensive of course, but the Venetian was even more hideously expensive for more or less equivalent suites. I wonder how the Venetian can maintain their high end room pricing. Even sight unseen Wynn looks like a better value to me.
Mike
This was a terrific review. I think these pictures are better than any I have seen elswhere. My question is who is writing this blog? I guess your name is Hunter. But who are you? In reading some of the archived blogs I sense that you somehow get access to review suites and back of the house areas that a normal tourist doesn't get and I was wondering how you do that? Do you live in Las Vegas or travel there frequently? Also, you take excellent photos that indicate some professionalism in that area. Good job on the blog and keep it up because I can't get there very often so I need the fix on the resorts. When are you doing Caesar's?
tom
Thanks for the kind words... Yes, my name is Hunter and I write this blog. I have been doing a popular Las Vegas Web site, RateVegas.com since 1998. Over the years I have been able to build extensive relationships with hotel management that does give me some great access to information and behind the scenes type stuff.
I do not live in Las Vegas but I travel there frequently...
I do the site and this blog because casino design and Las Vegas fascinate me. Each casino is like a small city and has many of the same rewards and challenges. I like to see what makes them tick. The blog also affords me the opportunity to work on my writing skills.
This piece on Wynn was inspired by the long wait we had while Steve was designing and constructing the place. I also do a regular column called 'Stripping' that features several Strip casinos at a time... It is not as in-depth as this piece on Wynn was but if there is interest in a change of direction there, I would consider it. Our next column will include Caesars Palace, along with some of its neighbors. I hope to publish it soon.
The blog is a lot of fun. I have about a dozen story ideas I'm working on, everything from discussing Las Vegas mega-mergers to a high-rise condo shopping guide.
Thanks for reading!
>>I have about a dozen story ideas I'm working on, everything from discussing Las Vegas mega-mergers to a high-rise condo shopping guide.
I'd appreciate your observations on the effects of mega-mergers as time goes by. What will happen to the Mandalay Resort Group properties? Will Excalibur be imploded and rebuilt as a more upscale place? Will MGM Mirage keep Circus Circus? Does MGG have interest in the valuable, underutilized Tropicana property? Will Glenn Schaeffer head up Turnberry's casino division and turn it into a powerhouse? What will HET do with Caesars Palace?
Las Vegas is fascinating, and there is always a lot of intrigue within the casino industry.
A side note on Venetian: It will always be successful as a convention hotel, but the quality of construction and attention to detail are appalling. It's not in the same league with Wynn or MGG for that matter.
Hunter,
Maybe you can help me. I am having problems navigating the new Wynn website. When I first enter the site a second window opens and the site launches. However, this window cannot be resized and there is no way to scroll around the site. The page is too big for my screen(it looks like it was designed for a wide screen monitor) so that I have difficulty getting past the first page. Am I insane or is there a way that I am not aware of resizing the screen to fit my 7 year old computer technology(Win 98). Also, are you at all interested in commenting on this website or any of the others? Thank You,
Tom
Yes, Wynn's Web site is likely to have problems on older machines... The direct URL to the Flash page is:
http://www.wynnlasvegas.com/wynn.html
That might help you.
Regarding the site, many have complained about its usability. I do Web sites for a living so I have many thoughts... Maybe I'll write an article on the various company Web site issues. Most are pretty bad.
I enjoyed your review, it was worth the wait! The pictures are phenomenal. The LA Times did a somewhat negative review of Wynn Las Vegas this morning, with most of the criticism aimed at the exterior architecture. From the outside, I do think the Bellagio is the most attractive of Wynn's previous creations, followed by Treasure Island. Wynn Las Vegas is handsome in its own right, and I particularly like the amount of greenery used along Las Vegas Blvd. The exterior of Wynn Las Vegas stands in stark contrast to the sterile, wind-blown "piazza" that fronts the Venetian.
Actually, I think you'll love it!
Do you ever plan to stay at Bellagio ever again?
Honestly, I don't know. If there is a single casualty in this, it is Bellagio. The prices are in the same ballpark and I really like Wynn a lot more, so that would be a tough call.
Christy, Check out my comments of SW under April's archives. I made my reservations 3-4 weeks ahead. We went to SW opening night, so there were bound to be some problems, but there is no excuse for the hostess who gave away our table or for Okada's appalling management the next night.
What is better- The Fountains of Bellagio or The Lake of Dreams At WYNN Las Vegas?
They are very different and both cool but if I could only ever see one again it would be the Fountains of Bellagio, no question.
Hey hunter,
Awesome pictures! I herd a rumor that there was going to be something added to The Lake of Dreams. Is this true?
Haven't heard that but I would expect all aspects of the resort to be revised over time.
Hunter,
I thoroughly enjoyed your reviews and pictures. As a frequent visitor to Vegas, I crave any new pictures or info to tide me over between visits. Can't wait until July when we return. Is there any shade available in the pool area of the Wynn? My husband is not able to be in the sun for a long period of time, so a main concern when choosing a hotel is the amount of shade, umbrellas, etc. We think the pool area at the Mirage is the best in town, better than Mandalay Bay or Bellagio. Keep up the good work, we look forward to your pictures and info.
Yes, there are some shaded areas.
My wife and I stayed at Wynn for our anniversary arriving the first Sunday it opened. First the good: The room was beautiful, and I agree for a standard room, the best in Vegas. The restaurants Alex, with Alex Strata formerly at Renoir at the Mirage was awesome, and SW was almost as good. We loved the the show, Le Reve, we thought it was a cross between Mystere and O. Now the bad: The interior is very much a copy of the Bellagio, not that that's bad. The water show is lame, no way it matches up to the Bellagio fountains. Worst thing, and I know it was the first weekend was check in was a nightmare, the area is too small, and what's really too small is the entrance to the hotel, what a nightmare trying to get a cab! There were other issues I'll chalk up to first week glitches. I'd go back, but I'd wait awhile.
Does WYNN Las Vegas have any Resort Rooms in the Resort Tower with two bed?
Wonder who does their advertising. I liked the commercial with Steve on top of the building.
Great Review. Hunter, Do me a favor if you could...give Steve a call and tell him that his website needs work. After 5 mins of the "loading" I gave up. You would think that his website would be more impressive than it is.
We stayed in the Wynn at the beginning of this month. The hotel tower does shade the long pool between the two round pools - I swam around 5 one day and around 6 the next and the shade is further along the later it gets. The end pool stays in the sun and on a very bright day it's *nice* to swim on your back without being dazzled.
overall - I liked it, but there are plenty of rough edges, from the mosaics not standing up to the traffic, to the queues that quickly build up in the checkin area to the fact that tours expect to pick you up in valet parking and are turned away and sent to another entrance whcih the bellhops don't tell you until half an hour after your tour has left.
Hey hunter,
i found the article from may 3 saying there was something being added to the Lake of Dreams. Here is the link http://www.reviewjournal.com/lvrj_home/2005/May-03-Tue-2005/news/26430298.html
I made my 1 and only visit to the Wynn, We paid $24.00 for 2 drinks to visit the patio to see the outdoor show. The drinks were served in small plastic cups (like motel cups). A lot of the slot machines are old, guess he spent his money in other areas.
I stayed at the Wynn over memorial weekend and loved every part of it. From my day at the spa to the exceptional dining experiance. The hotel does seem to have a small resemblance to Bellagio but getting from one end of the casino to the other did not take as long. Its small but very chic. I am soo sad that previous person had a bad experiance at Okada because we had one of our many wonderful times there. The food was beyond amazing and the service staff was exceptional. They played a huge part in our unforgettable vacation and I will recommened to anyone to dine there.
Wynn is a loss for its guests. The hotel and rooms are nice, that is until housekeeping steals your personal belonging and hotel management does very little to compensate their guest for the inconvenience and time spent, while waiting for the personal belonging to return. Unfortunately, even a Steve Wynn hotel has its problems and I'm sure this is only the beginning! Next time I stay in Vegas I will be at the Venetian where management treats their guest with the utmost of respect.
Heather: I'm sorry to hear you had such a bad time at Wynn Las Vegas. I just returned from staying there for 4 days. I have to say it was absolutely to die for. I lived in Las Vegas for 4 years and have been into most of the hotels/casinos in town. I have to say that the new Wynn was far and above the best I've ever seen.
We ate at Red 8 which you haven't reviewed yet Hunter and I have to say the food was fantastic from my foodie perspective. The duck 'la orange was crispy skinned and tender. The Char Siew Bau was fluffy and the pork filling sweet, much like Nikumanju in Japan, or Manapua in Hawaii. The salt & pepper shrimp were cooked perfectly (and salty as they should be!) The best part of the dinner was the waitstaff which were impeccable. Steve really has impressed upon the staff a 'team effort'. We asked anyone at anytime and any of the 5-6 people who were waiting in the restaurant were helpful and courteous. This 'casual' restaurant was better than many 'fine' restaurants that I have eaten in.
A note about the exercise room. It is a $25/charge per day. For only $30 you can get a manicure. With any spa/salon treatment you get free access to the exercise/sauna rooms. So if you want to work out (and it's a very light filled, well equipped room!) go get yourself the $5 (eqivalent) manicure to boot!
The pool was not very crowded early in the morning. It opens at 8am and closes at dusk. The pool has a different feel throughout the day. One thing of note, I prefered the 'European Pool' that offered topless bathing. It is located at the very far end of the pool area past the Cabanas and Pool Casino. It is 21 and over (no kids yes!) and has 10 in-pool lounge beds with umbrellas that can fit 4 people comfortably. I managed to get one the 2nd day when I showed up about noon. If you wish to seek shade, seek one of the lounges it made the day fantastic!
Just some quick things I found out. Hope everyone enjoys their stay.
We stayed at the Wynn this weekend! It was awesome. The rooms are to die for. The bed was more comfortable then ours at home. Everything was first class.
Their computer system was down during the day of our arrival. So when we got there they didnt have rooms available because they didnt know their current inverntory. So they put us up at the Mandalay Bay and comped us two additional nights at the Wynn.
The pool is awesome with an open air casino to boot. There was much eye candy. Steve hung out at the pool with us. (no kidding)
Although we didnt stay in the tower suites, we easily moved between the tower suite pools and the regular pool, as the gates are easily opened and no one every questioned us.
The gambling was great. A nice atmosphere. Cab lines are long, so we opted for limo to and from the airport for $38 each way. Not a bad price at all.
We at SW steakhouse and had no problems getting a reservation a couple hours before (albeit at 6pm). The food was top notch. Bill for 4 of us was $400.
The buffet is great. Shrimp and crab legs, sushi, pizza, pasta, pastries and all the trimmings were there.
We even got shaves from the barber Tony. I highly recommend it for the fellas. $65 is pricey, but Tony is funny as all hell.
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I'm going to the Wynn in March and I'm looking for some rate info. I'd love to reserve a poolside cabana - does anyone have an idea of the ballpark rates? Has anyone gotten bottle service at one of the clubs? I'm interested in arranging that for a group of us, but I don't know the rates at all and I'm trying to avoid calling (I just hate talking on the phone :). If you've done it or have any info, please email me or post back. Thanks so much!
The bottle service rates are about comparable with everywhere else - $300 to $400 / bottle or more depending on what you're drinking.
Cabana rates can vary a bit.
Honestly your best bet is to call the concierge and attempt to arrange all of this stuff.
Megan, I had a cabana reserved opening week when they were still working out the bugs so things might have changed, but here's the deal...
If you'd like one, they put your name down and then call you at an ungodly hour in the morning when you're extremely hung over to confirm that you have one. This practice is done only because they go to casino guests first and often sell out. I had a cabana in May and there were plently left over so you should have no problem getting one in March.
They are $250 for a full weekday and $300 for a weekend. They don't advertise this, but half days are available for half the price (and who needs a cabana from 8am to 5pm anyway?). I had mine from 1-5 on a Monday for $125. It included unlimited water, juices, fruitplates, trail mix, and dedicated drink service. Some outstanding features of the cabana included a flat panel LCD television and iPOD shuffle on request filled with the music genre of your choice.
I find I spend most my time at the adults-only pool and there are no cabanas there so that's something to take into consideration.
Beware parents, there is a no stroller policy at the Wynn... I was finishing a conference at the Wynn and I asked my wife to meet me there so that we could eat there (we were staying at Luxor). My wife came to the door with our two children and our stroller and was refused entry because of the stroller.
I think this is such a idiotic policy... several employees told me it came from the owner himself. Wynn has lost this customer!
For those interested in starting a boycott, Bellagio has the same policy. FYI.
BTW, some folks really like the no-stroller policy.